Copyright on this website is owned by or licensed to the State of Queensland (acting through the Department of Education and the Arts). No part may be reproduced, communicated, modified or stored without the written permission of the Department of Education and the Arts except:

• as permitted under the Copyright Act 1968 (Cth): or
• by State educational institutions as defined in the Education (General Provisions) Act 1989.

State educational institutions may download, print, reproduce, display and communicate this material in an unaltered form only (retaining this notice) for non-commercial purposes. Material reproduced by State educational institutions will not attract payment.

Written requests for permission should be addressed to the:
Legal Services Branch
Department of Education and the Arts
PO Box 15033, City East, QLD, 4002
E-mail: The Director Legal Services Branch

While all care has been taken in constructing this website, the State of Queensland (acting through the Department of Education and the Arts) does not warrant that the content is complete, accurate or current. The Department of Education and the Arts expressly disclaims that any site linked to this site has its sponsorship or approval. The Department of Education and the Arts disclaims any liability for any damage resulting from the use of the material contained on this website or any linked website and will not be responsible for any loss, howsoever arising, from use of, or reliance on this material. The user must make the enquiries relevant to their use in relation to the material available on these sites.

Protecting your privacy is important to the Judith Wright Centre of Contemporary Arts. We understand and appreciate that visitors and users of this web site are concerned about their privacy and the confidentiality and security of information provided to us.

The Judith Wright Centre of Contemporary Arts is owned and controlled by the State of Queensland represented by Arts Queensland, part of the Department of the Premier and Cabinet. At all times, we will take care to ensure that your personal information is protected and treated confidentially and in accordance with the Information Privacy Act 2009.

Whenever we collect personal information from you, whether online or in hard copy form, we will make every reasonable attempt to inform you of why we are collecting your information, the purposes for which we intend to use that information and to whom we will disclose that information.

If you purchase tickets, subscribe to our e-newsletter, join our mailing list or participate in any promotional activities such as competitions, your details may be retained to issue you an event ticket and for event development, research and planning purposes and for the following purposes:

1. to advise you of performance postponements or cancellations;
2. to process ticket exchanges or refunds; and
3. to keep you informed through emailed or mailed marketing material including our e-newsletters and monthly brochures, about upcoming programs, performances, events, special offers and competitions at the Judith Wright Centre or on sale through our ticketing services;
4. to keep you informed through emailed or mailed marketing material about our other services including web services;
5. to deal with any inquiries you have about the Judith Wright Centre; and
6. for our market research purposes.

When providing your personal information, you are able to opt out of our patron lists for the purposes listed in points 3 and 4 above relating to receiving marketing materials via email or mail - please advise the booking officer when booking over the phone or at the counter, or opt out when booking on-line.

We operate our web-based box office service through the Seat Advisor proprietary technology bookings system (www.SABO.com.au). When you purchase tickets by web, phone or over the counter you provide details such as your name, address, telephone number, email address, payment details, together with your ticket details.

When you purchase tickets, we will use your information to process your payment for an event ticket, to issue you an event ticket and for event development, research and planning purposes.

We may also use your information to advise you of performance postponements or cancellations or to process ticket exchanges or refunds.

We also collect information about your preferences in attending performances (e.g. dance, jazz, circus) and other demographic data (postcode, where you heard about us), so that we can tailor the information we provide to you according to your preferences.

We disclose your information to an external service provider for storage of data, collation and aggregation. The information may then be disclosed to other parties on an aggregated basis (that is, without identifying any individual).

We may also disclose your information to your bank or financial institution if required in order to process your payment.

When you visit the Judith Wright Centre website, our internet service provider records your visit and logs information about your visit (sometimes known as click stream data). Some of the information logged includes:

• number of sessions you spend on the website
• your country of residence
• your usage patterns (i.e. what pages you accessed)
• the time and date of your usage
• your operating system.

We use this information to help us improve visitors’ on-line experiences. The collection of this type of information is common by most websites.

At any time you may withdraw your consent to us using and disclosing your personal information in any of these ways. To do so, please inform us in writing by letter to The Director, Judith Wright Centre of Contemporary Arts, PO Box 954, Fortitude Valley Qld 4006 or by email to boxoffice@jwcoca.qld.gov.au.

Under the Information Privacy Act 2009, you have a right to access our documents to the extent that they contain your personal information. You also have the right to amend those documents if your personal information is inaccurate, incomplete, out of date or misleading.

Please contact us so we can advise whether we can provide or amend the information informally, or whether you will need to make a formal request. We can also help if the information you want is not in a format that is accessible to you.

Phone: 07 3872 9000

Fax: 07 3872 9001

Email: boxoffice@jwcoca.qld.gov.au

Mail: The Director
Judith Wright Centre of Contemporary Arts
PO Box 954
Fortitude Valley Qld 4006

If you need to make a formal access request, you may do so online (Department: Department of the Premier and Cabinet; Unit: Arts Queensland) or by downloading an access application form. and submitting it by fax, email, mail or in person.

If you need to make a formal amendment request, you may do so by downloading an amendment application form and submitting it by fax, email, mail or in person.

Completed application forms should be submitted to:

Fax: (07) 3237 1044

Email: privacy@premiers.qld.gov.au

Mail: Manager, Administrative Law Services, RTI and Privacy Unit
Department of the Premier and Cabinet
PO Box 15185
City East Qld 4002

In Person: Manager, Administrative Law Services, RTI and Privacy Unit
Floor 4, Executive Building
100 George Street
Brisbane Qld 4000

If you have any queries about the way the Judith Wright Centre of Contemporary Arts uses or discloses your personal information, please contact us by email or by telephone 07 3872 9000.

You may also contact the Department of the Premier and Cabinet’s Privacy Officer by email or by telephone (07) 3224 4808.

The Department of the Premier and Cabinet’s Privacy of Personal Information Guide outlines:

• the 11 Information Privacy Principles
• the definition of personal information
• personal information held by the Department
• how to apply for access to and amendment of personal information
• how to make a complaint.

Further information is also available on the Queensland Government Right to Information page.

If you believe that we have not dealt with your personal information in accordance with the Information Privacy Act 2009, you can make a complaint to the Privacy Contact Officer, Department of the Premier and Cabinet.

The complaint must be in writing and must be made within 12 months of the alleged breach. It must:

• concern your own personal information
• include evidence of your identity
• be in writing and state an address to which correspondence and notices may be sent
• give details of the alleged breach

Contact:

Fax: (07) 3237 1044

Email: privacy@premiers.qld.gov.au

Mail: Manager, Administrative Law Services, RTI and Privacy Unit
Department of the Premier and Cabinet
PO Box 15185
City East Qld 4002

In Person: Manager, Administrative Law Services, RTI and Privacy Unit
Floor 4, Executive Building
100 George Street
Brisbane Qld 4000